Policy Statement

Policy Key Definitions

Within this statement Messenger is referred to as “our”, “us”, or “we”.
Person(s) using this website are referred to as “you”, “your” or “the user”.
GDPR means General Data Protection Act.
ICO means Information Commissioner’s Office.
Cookies mean small files stored on a user’s computer or device

Introduction

We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.

We do not share, or sell, or disclose to a third party any information collected through our website.

Processing Your Personal Data

Under the GDPR we control and/or process any personal information about you electronically using the lawful bases below. The law requires us to determine under which bases we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

The Bases Under Which We Process Information About You Are:

1. Consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.

2. Legitimate Interests

We may process information on the basis there is a legitimate interest. Where we process your information on this basis, we do so after having considered:

whether the same objective could be achieved through other means
whether processing (or not processing) might cause you harm
whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of: record-keeping for the proper and necessary administration of our business responding to unsolicited communication from you to which we believe you would expect a response.

Sharing Your Information

We do not share your information with third parties.

Contacting Us

When you contact us, whether by telephone, through our website, or by email, we collect the data you have provided to us to reply with the information you need. We keep personally identifiable information associated with your message, such as your name and email address to be able to track our communications with you to provide a high-quality service.

Data Security And Protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access, and manage that information.

Internet Cookies

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile device (referred to here as a “device”) browser from a website’s server and is stored on your device’s hard drive.

Internet Cookie Usage

The only cookies we use are system cookies used for session and local storage. These cookies perform the following functions:

To identify your browser and operating system to ensure our website is rendered correctly on your device; and
To assist caching of website content in your web browser to aid page load-times and site navigation on your device.

Additionally, system cookies record your internet service provider location and your IP address.

No personal information that can used to identify you as an individual is recorded or stored.

Third party links

Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Your data protection rights

Under GDPR data protection law, your rights are as follows:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights.
If you make a request, we have one month to respond to you. Please contact hayley.gibson@messengerbcr.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to hayley.gibson@messengerbcr.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Complaints Regarding Content On Our Website

If you have a complaint about any of the content on our website, please submit your complaint hayley.gibson@messengerbcr.co.uk. We will investigate your complaint. If we feel it is justified, or if we believe the law requires us to do so, we will remove the content whilst the investigation is underway.